Return and Refund Policy
At Rainlabtee, we aim to make returns straightforward and hassle-free, ensuring your satisfaction every step of the way.
Return Process:
- For damaged, defective, or incorrect items, contact us within 14 days of receipt to arrange a return or exchange. A prepaid shipping label will be provided.
- Other returns or exchanges are accepted within 30 days of receipt. Items must be in original condition, with all tags, accessories, and packaging intact. Initiate the return via our website or email.
- Exclusions: Personalized, custom, or final sale items cannot be returned or exchanged. Shipping costs for non-defective items are the buyer’s responsibility.
Refunds:
- Once we receive your return, it will be inspected to ensure it’s in original condition. Approved refunds will be processed within 7–10 business days to your original payment method, with confirmation sent via email.
- For defective items outside the 30-day return period, contact us for repair or replacement options.
Late or Missing Refunds:
- If your refund hasn’t arrived, check your bank account, contact your credit card company, or reach out to your bank. If the issue persists, email us at [email protected].
Sale Items:
- Only regular-priced items are eligible for refunds; sale items are non-refundable.
Exchanges:
- Defective or damaged items can be exchanged. Email [email protected] and send the item to:
20269 Co Rd B, Raymondville, MO 65555, USA.
Gifts:
- For items marked as gifts, a gift credit will be issued for the return’s value. If not marked as a gift, the refund will go to the gift giver, who will be notified of the return.
Shipping:
- Return products to:
20269 Co Rd B, Raymondville, MO 65555, USA.- Return shipping costs for non-defective items are non-refundable.
- For items over $75, use a trackable shipping service and ensure secure packaging with the original invoice.
If you have any questions or concerns about this policy, don’t hesitate to reach out—we’re here to help!